Refund policy

Refund & Return Policy – Morgid

At Morgid, we strive to ensure customer satisfaction by delivering quality products and reliable service. If you are not fully satisfied with your purchase, we’re here to help.

Return Eligibility

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it

  • It must be unused, unworn, and in its original packaging with tags

  • You must provide a receipt or proof of purchase

Items sent back to us without first requesting a return will not be accepted.

Return Process

To initiate a return, please contact us at:
Email: morgidintl@gmail.com

If your return request is approved:

  • We will provide instructions on how and where to send your package

  • In some cases, a return shipping label may be provided

Damages and Issues

Please inspect your order upon delivery. If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Cash on Delivery (COD) Orders

For COD orders:

  • Please check your item at the time of delivery if possible

  • Orders refused without valid reason may result in future order restrictions

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (for hygiene reasons)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you are unsure about your product, please contact us before purchasing.

Exchanges

The fastest way to receive a replacement is to:

  1. Return the original item (if approved)

  2. Place a new order for the desired product

Refunds

Once we receive and inspect your return:

  • We will notify you whether your refund is approved or rejected

  • If approved, your refund will be processed within 5–10 business days

Refunds will be issued via a suitable method depending on the order type. Please note that processing times may vary depending on your payment provider.

Order Cancellation

  • Orders can only be canceled before they are shipped

  • Once dispatched, cancellations are not possible

Important Notes

  • Return shipping costs may be the responsibility of the customer (if applicable)

  • Refunds are only issued after inspection and approval of the returned item

Contact Us

If you have any questions or need assistance, please contact us:

Email: morgidintl@gmail,com

At Morgid, your trust is important to us. We are committed to making your shopping experience smooth, reliable, and hassle-free.